Shipping Policy

This Shipping Policy explains how orders placed through the FridgeFriend website, operated by VANEXUS LLC, are processed and delivered.

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Processing Time

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

We aim to ship orders within two operational days, in line with standard online marketplace expectations, unless a different processing time is specified on the product page.

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Shipping Destinations

We currently ship to customers within the contiguous United States.

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Carriers & Tracking

Orders are shipped using trusted carriers such as:

• USPS

• UPS

• FedEx

The shipping carrier may vary depending on destination, package size, and logistics availability.

Once your order has shipped, a tracking number will be sent to your email so you can monitor the delivery progress.

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Delivery Estimates

Estimated delivery time is 3–7 business days after shipment, depending on:

• delivery location

• carrier performance

• weather or operational delays

Please note that delivery times are estimates and not guaranteed.

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Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us due to an incorrect or incomplete address, we can reship the order once the customer covers the additional shipping costs.

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Lost or Undeliverable Packages

If your tracking information shows that the package was delivered but you did not receive it, please contact our support team within 7 days.

We will assist by:

• initiating a carrier trace

• reviewing delivery confirmation

• determining the appropriate next steps

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Fulfillment Location

VANEXUS LLC
DEMHAT BILMEZ SOLE MBR
7901 4TH ST N STE 31189
ST PETERSBURG, FL 33702
UNITED STATES

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Customer Support

If you have any questions regarding shipping or your order, please contact us:

Email: support@vanexusllc.com
Phone: +1 727 300-2132

Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (ET)