FAQ
Frequently Asked Questions
Where do you ship?
We currently ship to customers within the contiguous United States.
How long does shipping take?
Orders are typically processed within 1–2 business days.
Delivery usually takes 3–7 business days after shipment, depending on the carrier and destination.
Do you provide tracking?
Yes. Once your order has shipped, tracking information will be sent to your email.
Please note that tracking updates may take up to 24 hours to appear after the shipment is processed.
What is your return policy?
Most new and unused items purchased from our store may be returned within 30 days of delivery once a return request has been approved and a Return Merchandise Authorization (RMA) has been issued.
How do I start a return?
To request a return, please contact our support team by email with the following information:
-
Your order number
-
The reason for the return
Email: support@vanexusllc.com
Our team will review your request and provide RMA instructions within 24–48 business hours.
How can I contact customer support?
Company: VANEXUS LLC
Brand: FridgeFriend
Email: support@vanexusllc.com
Phone: +1 727 300-2132
Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (ET)